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Your Call Cannot Be Taken Please Ring Again Answer Machine Messages

If voicemail isn't working as expected, use this document to go to the bottom of things.

Read me commencement

To make sure yous can receive voicemail, check the post-obit:

  Voicemail is fix.

  Your phone shows at least ii signal bars. If yous have fewer, your indicate is as well low for reliable service. Cheque out Point bug / no service troubleshooting.

  For visual voicemail on iPhone, see Set up Visual Voicemail on your iPhone - Apple tree Back up.

  For visual voicemail on any device, your device needs at least 15% free memory. If there'southward less, free upwards space to allow the device to piece of work properly.

If your device meets these criteria, and yous're still having trouble with voicemail, follow the steps below.

Tip: If you demand assistance with any of these steps, visit our Device tutorials folio, select your device, and use the search bar in upper right to observe what you lot're looking for.

No voicemail notifications

If you're not getting notification of new voicemails, effort deleting texts or text threads (at that place are apps you can use to back them upwardly before deleting them). If your text message box is full, your device may not exist able to accept new texts or notifications, including those for voicemail.

Still need aid?

If you still aren't receiving voicemail notifications, contact u.s. so we tin can take a closer await at your business relationship.

Can't call voicemail

  1. Try dialing into voicemail using a dissimilar method, as listed in How to use voicemail.
  2. If yous are:
    • Using a non-T-Mobile phone, dial 1-805-Bulletin (1-805-637-7243). Don't dial voicemail by pressing the 1 cardinal or a preprogrammed voicemail push.
    • Roaming internationally, encounter how to phone call your voicemail on our International roaming checklist.
    • Hearing an mistake bulletin, ringing, or busy indicate when voicemail plays, printing 7.

Still need help?

If you nevertheless can't connect to voicemail, contact united states of america from another line. We need to look at how your account was set and bank check for recent service bug.

Unanswered calls don't go to voicemail

  1. Dial ##004# and press Send to reset call forwarding settings.
  2. Turn off Wi-Fi Calling. For instructions, visit our Devices page, filter for your device, and choose Connections & Network > Wi-Fi Settings.
  3. Uninstall or disable any downloaded apps that make calls or manage voicemail.
  4. Have a contact telephone call you and leave a bulletin. If the call doesn't go to voicemail, cheque your telephone phone call forwarding setting for "When unanswered" is forwarding to 18056377243.

Still need help?

If calls still don't go to voicemail, contact us from another line. We need to look at how your account was set up and any contempo service bug.

Visual voicemails don't download or appear

  1. Restart your telephone.
  2. Call your voicemail inbox.
    • Ostend at that place is a bulletin that hasn't shown in the VVM app and save it.
    • If at that place is no message, exit yourself a new message as a test. If that message doesn't appear, continue troubleshooting.
  3. Turn off Wi-Fi to ensure you're using the T-Mobile network.
  4. (Android merely) Make certain y'all have the most contempo T-Mobile Visual Voicemail app. If not, download it from Google Play.
  5. (Android only) Sync the inbox. For assistance, see T-Mobile Visual Voicemail app.
  6. (Android simply) Articulate the app cache and app data of the VVM app. (Visit the Devices page for aid.)
    • Clearing the information deletes any messages over a month erstwhile and whatsoever letters saved simply in the VVM app.
    • To relieve messages or send as email, see T-Mobile Visual Voicemail app.
  7. Uninstall downloaded battery saver apps, as some tin can conflict with voicemail.
  8. Try to play a voicemail. If the message won't play, uninstall and redownload the Visual Voicemail app.
  9. Update the phone software to the latest version. You can do this over Wi-Fi. Visit our Devices page, filter for your device, and choose Software Updates & Backup > Software updates.

Still need help?

If you are yet having a problem with Visual Voicemail, contact the states from some other line. We demand to look at your business relationship setup and check for recent service problems.

Voicemails have poor sound quality

If one or a few messages accept poor audio quality, the person calling was experiencing problems. Have the person try again. If the quality is yet poor, have them contact their service provider.

If all your voicemail from multiple contacts are poor quality, salvage the messages and bank check out Audio issues on calls.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/voicemail-troubleshooting